News, The Business
Avelle’s CEO on Why Bag, Borrow or Steal Was a Crappy Name, and More
By Lauren Sherman
I remember quite vividly surfing Bag, Borrow or Steal during my first year of full-time work. The site had just launched, and despite its unfortunate design, I found it to be quite cheeky–and in many ways, appealing. And although I never could bring myself to take the plunge, I knew plenty of women who “borrowed” one of the company’s bags for weeks at a time, whether it was for job interviews or big meetings.
So I was pretty shocked when Bag, Borrow or Steal decided to change its name to Avelle in 2008, shortly after its prominent mention in the first Sex and the City movie. Sure, BBS isn’t the the most glamorous moniker, but it was catchy, and people knew what it meant.
Since then, Avelle kind of fell off the map. Well, at least that’s what it felt like.
But it seems my instincts may have been incorrect. Recently, I chatted with Avelle CEO Michael J. Smith, who attempted to set me straight on what the brand’s been up to. While I still don’t fully agree with the name change, Smith, previously president of Nordstrom.com, made a compelling argument in its favor. Here’s my Q&A with the exec:
Fashionista: So, let’s get it out of the way. What’s up with the name change? And why do it right after you just got a ton of press from Sex and the City?
Avelle CEO Michael J. Smith: Well, we actually decided to change the name a year before Sex and the City. They wanted to stick with Bag, Borrow or Steal, which we understood. The reason we changed the name? We were expanding beyond handbags, into home, accessories, luggage, all kind of product. It was a mouthful for people–they were continually getting it wrong. We just felt that Avelle was more consistent with a high-end luxury brand. And it’s gone about as well as a name change can go.
Can you give me a snapshot of how the company is doing financially? Just within the past week, we added hundreds of new products to the site. Anything else out there pales in comparison, short of full-on department stores. And were adding new members everyday, with thousands of members using the site daily.
Are you profitable? We’re cash flow positive, but we’re building up inventory, so a lot of that money goes back into the business. We’ve been tracking EBITA positive [a fancy way of saying earnings before the deduction of interest, tax and amortization expenses] for quite some time.
So, the company’s doing well. That means that you’re planning on selling it to a bigger company or taking it public. Any idea which?
It’s definitely one of the two. We raised quite a bit of money ($15 million in 2007 alone) and investors expect something in return. But the current focus is still growing the company. Before we decide on our exit, it’s best to focus on the business first. We get call all the time with people interested in buying. We just don’t spend that much time on that. We have really supportive, great investors that really understand the space. And we have investors from all over the world.
Do you plan on taking the service international, then? We’re not a huge company. The business is pretty complicated once you get out of your home country. Netflix, Nordstrom are just tackling that now. We’re not at that level yet.
What’s next for Avelle? Will you take on Rent the Runway and start renting clothing? You know, when we survey customers, clothing is on the list of items they’d like to see on Avelle, but it’s nowhere near number one. And it’s not on one of our top five things to do next. The average life of clothing is not as long–the apparel cleaning and repair service requires a completely different set of skills.
Tags: Avelle






The 10 Best YouTube Hair Tutorials
The 10 Best YouTube Makeup Tutorials
Fashion's Most Stylish Guys Give Mark Zuckerberg an (Almost!) Hoodie-Free Makeover for Facebook's IPO
Style and Substance: 10 Ladies Who Have Proven You Can Have Both
10 Beauty Boards You Should Be Following on Pinterest
I think Bag, Borrow or Steal is completely appropriate name for the nature of this “high end luxury” brand. The fact is the real luxury would be purchasing the handbag, and Bag Borrow or Steal was so much more memorable. Avelle (I just forgot the name and had to scroll back up, by the way) sounds like the name of a luxury imitator.
Interesting!! Did not even know that the name had changed….guess I am not much of the bag borrowing type. Unfortunately, I just buy!! I enjoyed reading your interview, Thanks for sharing.
Dana
The Beso Team
Beso.com
I don't like the new name, it's meaningless. Even with expanding the inventory, I don't think it was necessary to change it.
Lauren, EBITDA is not “a fancy way of saying earnings before the deduction of interest, tax and amortization expenses.” It is an ACRONYM of “earnings before the deduction of interest, tax and amortization expenses.” Please don't speak to your readers like we're idiot children.
don't forget depreciation (the 'D' in EBITDA, which you (Lauren) left out)! EBITA is not a standard term, though EBIT is
Hate to say it Mike, but I agree with Lauren on this one.. Bag Borrow or Steal was a better name.
I tried Avelle / Bag, borrow or steal before… although some of my friends warned me about the bad business practice of this company. I am not a “renter” person, so I usually just buy. I tried to buy one of their “slightly used” handbags or previously rented bags, one gucci and one christian dior, I spent like $2400 for both bags, I thought it would be cheaper… but when I received the bags after 10 days or 8 business days, the bags are not as “clean” as they said it would be. It looked “very” used… I called their customer service but no help at all. They said I can return it for a “credit” but their customer service agent told me I CANNOT return it as it was “previously rented”. I argued I thought your website says you can return for a credit within 14 days, I still have 3 days left to return it. They said, well good luck shipping it expedited back to us, if we did not get it within 3 days, then we will NOT honor the return. I CANNOT believe what they had just said. If only I recorded the full conversation. I still have the bags, and I did NOT remove their so called “avelle security tags”. I NEVER USED THESE WORN OUT bags… Sad to say I am just keeping them as proof for my friends and family that they should NEVER use Avelle / Bag, borrow or steal website. If the CEO is reading this, I would like a reply if he can resolve my situation. Type in google search “avelle complaints” or “bag borrow or steal complaints” and a lot of bloggers and complaints website will pop up telling all the bad stuff these company did.
She used a euphemism, and to those not particularly educated in finance, it likely is just a fancy way of saying something they don't understand. Lauren worked at Forbes so she probably realizes that a lot of the Fashionista readership may not be as “business savvy”, but it doesn't make anyone an “idiot child”.
After reading the article I still feel the same: Bag, Borrow or Steal is a great name; Avelle is a generic, cheap-sounding name. I wish them all the luck in the world, but the name change was a bad move.
They're not even confident in the new name. An email they sent out today came from BBOS, it took me a minute to figure out what the acronym was for, but it definitely didn't come from “Avelle.” In any case, don't use the service, seems like a waste of money, better to buy one good quality leather bag you'll have a long time. Rent the Runway, on the other hand, I love, for one-off events like fundraisers or weddings or such where you don't really want to buy a new dress, but can't wear the same one you've worn a million times before.
EBITA is indeed a term: http://en.wikipedia.org/wiki/EBITA
But regardless, bongenre is right: Not everyone knows what EBIT, EBITDA, or EBITA means, and I was just trying to make it clear. If I came onto a fashion web site and saw that term five years ago, before I was schooled in such things, I would have had no clue what it meant.
many women like <a href=” http://www.best-gucci.com/gucci-203494- joy-medium-shoulder-bag-mint-p-438.html”>gucci 203494 very much, there are three colors with <a href=” http://www.best-gucci.com/gucci- 203494-joy-medium-shoulder-bag-mint-p-438.html”>gucci 203494, <a href=” http://www.best-gucci.com/gucci-218782-charlott… baggray-p-454.html”>gucci 218782 is suitble for womens . our coachonline store can offer many styles of <a href=” http://www.best- gucci.com/gucci-handbags-c-40.html”>gucci handbags for you .
I love this discussion. Thanks for weighing in Francine. As anyone who's gone through name change will attest, it can be a painful experience. And in surveys, real words will beat made up words almost all of the time. But when you look at the worlds top brands, they are either made up names or surnames (which don't have any meaning).
I've been through several name changes in the past and usually you take a short term hit in sales. When we launched Avelle, we saw an immediate uptick in sales, counter to most experience. It was the most positive name change that I have ever been through. Though I can understand the attachement to Bag, Borrow or Steal….
Hello City Fashionista. I just got back from traveling and so am catching up. I will look into your situation. Our team here, myself included, come from some of the strongest customer service companies around – Nordstorm, Lands' End, Eddie Bauer, and so we take it very seriously. We take an ongoing survey with our customers and consistently average between 8 and 9 on a 0-10 point scale. Having said that, we are not perfect and so mistakes sometimes happen. I want to make sure that when they do, we can quickly address them and fix them.
If you will email me your information, I can look into it. mike.smith@avellemail.com.
Thanks for writing!
Michael Smith
CEO
Avelle
we like wholesale gucci handbags
You know I am Avelle's biggest fan. And I honestly think it's gotten a bum rap via Fashionista. Your still the biggest, with the best inventory and you invented the category. Names are subjective.. What's next??
PS – props for responding personally to all the comments here. So important to connect with your peeps.