Earlier this year, several Target x Missoni shoppers had their online orders cancelled due to a computer glitch on the Target website. While the retailer could credit a server crash and the outrageous demand for the limited edition capsule collection during that debacle, we wonder what Barney‘s excuse for canceling online orders just days before Christmas will be.
The luxury retailer emailed customers four days before Christmas, informing them that due to technical problems with their system, their Holiday orders will not be filled this year, Racked is reporting. Here’s the email customers received:
Unfortunately, a technical problem with our online order management system combined with the overwhelming response to our current offerings caused a number of issues in terms of processing and shipping several orders. It is with sincere apologies that I must inform you that your order was affected by this problem.
This technical issue posed a significant challenge for our IT department and in turn caused some lengthy delays in responding to both order requests and emails and so I apologize as well for the lateness of this reply. Rest assured we are working around the clock to repair these errors and ensure that they do not occur again, but nonetheless your order was canceled as we no longer have the inventory to fulfill it.
But Barneys being Barneys, they’re not going to leave their customers hanging. We reached out to the retailer for a statement and they intend to make it up to those customers affected by the glitch:
“We, at Barneys New York, are sincerely apologetic for any inconvenience that occurred while holiday shopping on barneys.com this past week. We are personally reaching out as quickly as possible to every customer who has been affected by this limited, but unfortunate, IT glitch. We deeply value our customers and their satisfaction is most important to us. Again, please accept our deepest apologies.”