Leung had reportedly gone to the luxury department store to get a Chanel bag authenticated that she had bought there. She had noticed flaws in the bag, and after trying the Chanel store who reportedly refused to repair it, Leung took it back to Lane Crawford where she requested authentication and a full refund. It was then, in the V.I.P room, that Leung was treated to such atrocities as free drinks and chatty sales staff.
Here is Leung’s full account of her experience, according to the South China Morning Post–but be warned this shocking account of customer brutality is not for the faint of heart:
“I was locked in a VIP room, [an employee] served me hot chocolate and he started to chit-chat with me. When I asked him when were we going to discuss the bag, he tried to [talk] about his divorce, the size of his feet and where he came from.”
Even though she eventually received a full refund, Leung is seeking compensation of 50,000 Hong Kong dollars, or $6,441, plus two Chanel handbags for her trouble.
Lane Crawford released a statement saying that the bag she had purchased was a vintage Chanel patent leather handbag from the mid-80s, sourced from vintage specialist What Goes Around Comes Around–probably the reason why it was a lengthier process to authenticate.
The statement added:
“Lane Crawford prides itself on the integrity of its service, the authenticity of the merchandise it sells and the partners it works with… The customer returned the bag because it was damaged. Our Customer Service staff worked quickly to resolve the matter, and as is our policy, immediately issued a full refund for the damaged bag and apologized for any inconvenience caused.”
The whole thing sounds like one big pile of nothing–or at the very least just a minor misunderstanding. But, needless to say, we’re looking forward to hearing more of Leung’s outraged descriptions in weeks to come.