When Kelly Cutrone likes you, she’s your biggest advocate and will chop down forests for you. But if you piss her off… beware her wrath and facility with social media. Just ask that ex-assistant who allegedly stole her credit cards.
The outspoken ANTM judge and publicist took to Twitter last night to vent about a frustrating experience she had while shopping with her daughter at the Urban Outfitters on Sixth and 14th Street in NYC. We reached out to Cutrone to get the scoop, and here’s what went down.
The shopping experience was pretty pleasant, until they were walking out the front door. Something in the bag beeped, and the not-very-smiley girl at the door apparently informed them, “You’re going to have to take that bag and take it up to the cashier.” To which Cutrone replied, “Why? Isn’t that your job? Isn’t that your job to take stuff out of the bag and see if there’s a hard sensor?” Then the employee grabbed the bag and pulled the sweater out by the sleeve and started swinging it around, in the meantime unfolding everything and making a general mess of Ava’s merch. (Cutrone explained to us that Ava feels about UO “how we feel about Margiela or McQueen.”)
The beeping culprit turned out to be one of those annoying little metal stickers. The employee insisted Cutrone would have to take it back to the register, at which point Cutrone pulled out the full extent of her wrath. “I told her, ‘I work in the fashion industry. It’s not rocket science, I can peel the little sticker off myself.’” To which the front door guard apparently responded, “You’re going nowhere. You need to relax!” Managers were summoned, customer service policies clarified, and then Cutrone tweeted:
Hey @urbanoutfitters on 6th and 14th – took my daughter shopping there – you have the rudest staff in the world
From then it gets weirder. A cashier, whom we only know by her Twitter handle @OhHayPeachay (that’s her above), tweeted this to Cutrone in solidarity with the front door employee, obviously having recognized who she was:
@peoplesrev So it’s okay for you to get equally rude with someone who is trying to do their job? I regret being nice to you at the register.
Cutrone then retweeted the above, adding “I cannot wait to send this to Dick [Ed.Note: That would be Richard Hayne] – FYI he owns the company RT @OhHayPeachay”
Cutrone says she publicized the debacle (and sent that tweet to the girl’s boss at Urban Outfitters) because she felt really bad that her daughter had to witness it, and also to make others aware of the consequences of how you treat people in the service industry–and how you use social media. It can definitely come back to haunt you. “I felt really bad for my daughter. She knew her stuff was being mistreated,” Cutrone said. “[Plus] I speak to 15-32 year old women and gay men–that’s my thing. I was thinking, ‘I feel sad for any of my people that look up to me, that want to be in the fashion industy, that will take their hard earned money and go to Urban Outfitters and get treated like that. It’s bullshit. It’s the principle of it,” she added.
We’ve reached out to Urban Outfitters for comment and will update if we hear back.
UPDATE: A spokesperson for Urban Outfitters gave us the following statement: “Customer service reached out to Ms. Cutrone to apologize to her for any inconvenience, and we hope that she will return to Urban Outfitters and have a more positive experiece next time.”