How do you go about figuring out what type of shoes to recommend to a person?
I greet the customer and I try to determine what type of shoe she is looking for and if it’s for a special occasion. Afterward, I use my knowledge of merchandise to find the best shoes for her from our assortment. Every person is an individual. In conversation, you understand what they are looking for, for what occasion.
What was the most expensive pair of shoes you’ve ever sold?
The most expensive shoe that I sold was a pair of crocodile boots, that were $9,900 dollars. I sold maybe one or two pairs.
What is the most number of shoes you’ve ever sold to one person? How many shoes have you sold in one day?
The most I’ve sold to one person in one transaction was 28 pairs. I can’t reveal the name, but it was to someone well-known in fashion, who is a regular customer of mine [Editor's note: Ooh, guesses, anyone?] When this person shops, she never shops for one or two pairs.
The most I ever sold in one day was 60 pairs. When you have a customer who buys multiple pairs during a sale, you can usually sell more. [Fashion people] tend to come earlier in the season to shop because they want the exclusive that no one else has. The “best” season [for selling] is in the fall. People start to shop in August, when some of the fashions are out. October is also a good month.
How weather-centric are New York women? I mean…you don’t sell Uggs in the salon, so what do you suggest for winter?
Most of the time we [still] suggest boots. Like fur boots. Or regular boots. The snow doesn’t last long in New York.
Have you ever had a customer request Ugg boots?
Yes, it has happened before [Writer’s Note: Normally, I couldn’t dream of anyone walking into Bergdorf and requesting Uggs. But, Amato has such a kind twinkle in his eye that I could see how people could let down their guard.] [I usually suggest] other items like we have [a boot] from Chanel and other vendors that are similar to Ugg boots, like Jimmy Choo.
What is your craziest shoe-selling story?