Monif C. is a disruptive ecommerce business on a mission to provide contemporary, sexy, fashion-forward clothing to plus size fashionistas. Launched in 2005, Monif C. has quickly grown to be the premier contemporary designer brand for plus size women. We’ve been featured in Glamour, Instyle, Lucky, Essence, Bloomberg Businessweek and many more. We are creative, innovative, and aim to break the mold on fashion for plus size women.

At Monif C. we <3 our customers! We are looking for an awesome, energized, results oriented Customer Service Specialist to join our team.

Responsibilities
• You will act as the voice of Monif C., spending your days on the front lines consulting to our amazing customers: taking phone orders, answering their calls, emails, and social media messages, addressing any concerns and finding creative resolutions to problems
• You will trouble shoot daily ordering and delivery issues
• You will partner closely with our fulfillment center to ensure consistent and accurate delivery of boxes
• You will regularly be called upon to think of ways to improve the customer service experience and develop operations protocols to prevent repeat problems and make our team more efficient
• You will be providing information to customers relating to fit, color, material, sizes.
• You will be asked to get involved in other areas of the business based on your interest and company needs.

Customer Service Specialists work a minimum of one weekend day a month.

Qualifications:
• Possess 2+ years of customer service experience
• Are a talented communicator, with a mastery of spelling, grammar, verbal and written language, also must be upbeat and positive in dealing with customers
• Are detail oriented, well-organized, and think quickly on your toes.
• Are willing to go above and beyond to create an extraordinary customer experience.
• Are Mac and PC proficient
• Possess excellent conflict resolution skills
• Have a general interest in Customer Care and Customer Satisfaction
• Have an interest in continued learning, and know when to ask for help
• You have the mindset that no job is too small.

To apply, please send your resume and cover letter to info@monifc.com.