Overview: The Key Holder works within the management team to help achieve store sales goals and maximizing profitability through effective management of the store team and implementation policies and procedures. The Key Holder is responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager and acting as a role model to the rest of the sales team.
Responsibilities: Sales Generation: • Meet personal and store sales goals • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Utilize elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of the merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction • Ensure all sales related policies and procedures are maintained • Maintain a keen interest in the fashion industry and market trends
Customer Service: • Support and encourage staff to provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Operations: • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Assist in the training of sales staff in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork • Participate in inventories
Merchandising/Visual: • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times • Assist in the implementation and maintenance of all merchandising/ visual directives • Ensure deliveries are properly processed in a timely manner • Identify product concerns in a timely manner • Communicate inventory needs to support the business goal
Human Resources: • Ensure image and grooming standards are professional and reflective of the brand image, at all times • Adhere to work schedule, inclusive of time and attendance • Support and assist in follow-up for all training programs and seminars
Qualifications: • Minimum 2 years specialty retail experience
Position is located in Philadelphia, PA.