Sales Associates/Bikes Specialists are key to our success. They are the ones responsible for providing a unique experience to each of our customers. Sales Associates/Bikes Specialists who are successful in our stores are friendly and outgoing in an environment that believes in delighting our customers at all times. In particular, these employees specializes in Bicycles understanding the mechanics of assembling and servicing bicycles, including knowledge of all bicycle components as well as being able to troubleshoot issues, problems, and solve them.
Duties and responsibilities: While following all store Standard Operating Procedures (SOP’s), and company policies, sales associates shall perform the following duties and responsibilities:
Customer Service: • Provide courteous and prompt service • Welcome customers as they enter and thank them as they leave • Assist customers in locating what they’re looking for • Provide excellent after-sales service • Smile
Sales: • Be informed of the products’ specifications and information • Identifying customer needs and directing them to an appropriate product • Operating the POS system to complete transactions • Processing various payment types
Bikes: • Explain the mechanics of assembling and servicing bicycles, including adjusting disc brakes, changing tires, and understanding the Shimano internal hubs. • Determine the correct size frame for each customer, and adjust the saddle and handlebars. • Explain to customers how to shift, brake safely, etc. • Explain what other accessories are needed. • Display the bikes according to merchandising guidelines • Maintain all the bikes inventory clean and in fully operating conditions (tires with air, POP in place, etc.)
Inventory management: • Assist maintaining the store inventory • Arranging inventory on the store floor • Tagging merchandise • Setting up promotional material and displays • Replenishing inventory • Reorganizing items • Maintaining a neat and tidy store
Other duties: • Opening or closing the store • Basic housecleaning • Answer phone calls • Security and loss prevention • Attend staff meetings • Other responsibilities will be assigned from time to time.
Personal attributes: • Friendly • Flexible and adaptable to become a team-oriented individual that fits in a collaborative fast-paced, results-oriented work environment. • Initiative to take on tasks and set own priorities and deadlines. • Hands-on, well organized, self-motivated.
Requirements: • A minimum of 2 years of experience working as Sales Associate or similar required, preferably in an apparel/watch/luxury store or boutique. • Bike shop mechanical experience required. • Mechanical ability - experience assembling and servicing bicycles required. • Bachelor’s degree preferred
To apply, please visit https://www.shinola.com/careers/3479832#shinola=FHuiRYowqKE
Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.