John Robshaw Is Hiring An E-Commerce Sales & Logistics and Customer Service Coordinator In NYC

Candidate will be utilizing Mail Order Management Program (MOM) to support the ongoing success of the company, while also being a web client-facing voice for the company.
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Candidate will be utilizing Mail Order Management Program (MOM) to support the ongoing success of the company, while also being a web client-facing voice for the company.
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Experience: At least 2 year working in an office environment
Job Function: Web Retail Order Processor/E-Commerce Sales & Logistics and Customer Service
Employment: Full-time

John Robshaw Inc. is an international luxury home company with a focus on bedding and decorative accessories handcrafted in India and Southeast Asia. John Robshaw is known for his signature updated spin on exotic, handmade objects; a vibrant mix of sophistication and romantic allure.

Job Description
Looking for an order processor/logistical coordinator and customer service guru for the E-Commerce Sales department. Candidate will be utilizing Mail Order Management Program (MOM) to support the ongoing success of the company, while also being a web client-facing voice for the company.

WEB SALES/LOGISTICS

  • Process and invoice all retail web orders through inventory management system/POS
  • Collaborate with Marketing, Production, Sales, team members to communicate about order issues and resolve problems quickly
  • Complete order processing and fulfillment for backordered items
  • Handle returning, refunding, and exchange processing for web orders
  • Provide and support logistical planning of sale campaigns (work with E-Commerce Marketing Manager)
  • Produce monthly returns report, resolving any issues with the CFO.

CUSTOMER SERVICE

  • Daily follow-up with clients via email and telephone
  • Provide technical support for clients navigating website
  • Resolve and track warehouse miss-shipments with Logistics team

SITE MANAGEMENT

  • Merchandise line of exclusive web-only products (Souk)
  • Maintain inventory of web-only products
  • Initiate and manage organization for photo shoots of web-only products
  • Seasonally assist E-Commerce Marketing Manager with uploading products.

Desired Skills & Experience:

  • Experience in telephone and email customer service
  • Proficient in basic technical and logistical troubleshooting
  • Basic merchandising and product curation experience (web merchandising/curation a plus).
  • Must be proficient with order processing software, preferably Mail Order Management, but not necessary
  • Proficient with MS Word and MS Excel
  • Candidate must have excellent communication and written skills and be able to collaborate in a team environment
  • Must be highly organized with a strict attention to detail, and able to work in fast paced environment    

Please submit a cover letter and resume as an attachment to careers@johnrobshaw.com with the subject "ECommerce & Logistics CS."