Trendy Ecommerce Fashion Site, Pixie Market is Hiring A Customer Care Associate - Long Island City, New York

We are looking for the right individual who wants to contribute and collaborate for a real hands-on position in E-commerce Customer Care.
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We are looking for the right individual who wants to contribute and collaborate for a real hands-on position in E-commerce Customer Care.
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Pixie Market has a major passion for fashion and a genuine desire to give our customers the cutest clothes and accessories on the planet! We are looking for the right individual who wants to contribute and collaborate for a real hands-on position in E-commerce Customer Care.

Key Responsibilities

  • Respond to all customer queries via email and service all phone calls
  • Communicate with warehouse on all shipping and stock issues
  • Assist in Processing e-commerce returns and exchanges
  • Assist in Creating Shipping Labels
  • Assist the Buyer in RA's and Reorders
  • Communicate with vendors and management in maintaining reorders and new orders
  • Liaise with shipping team to ensure merchandise received is correct
  • Create email blast using constant contact to notify customers of back-in-stock items
  • Arrange shipment pickups for international vendor orders
  • Assist Shipping and Buying Department as needed

Skills/Requirements

  • Awesome communication skills, both written and oral
  • Patient and Positive attitude with a strong desire to help customers
  • Quick Learner and ability to multitask
  • High attention to detail
  • High level of organizational skills
  • Friendly disposition
  • Proficiency in Microsoft office ( Word/Excel)
  • Experience in Magento or previous customer care in E-commerce a big plus 

Please submit your resume and cover letter to be considered.

EMAIL: Your resume and salary requirements to Magda at mp@pixiemarket.com.