Premium Denim Brand, Black Orchid Is Hiring A Customer Service Representative In Los Angeles

We are looking to fill a position for the right candidate with good vibes and positive energy to join our dynamic team!
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We are looking to fill a position for the right candidate with good vibes and positive energy to join our dynamic team!

A premium women's denim brand based in Los Angeles, Black Orchid boasts a number of celebrity fans such as Beyonce, Olivia Palermo, Kendall Jenner, Gigi Hadid, Gisele Bundchen, Emma Roberts, and Sarah Jessica Parker. We are looking to fill a position for the right candidate with good vibes and positive energy to join our dynamic team!  

Customer Service Representative 

Responsibilities:

  • Data order entry and order maintenance using internal software (knowledge of PAS preferred but not necessary)
  • Maintain customer orders by priority in relation to sales ship windows and deliveries
  • Own order management, order changes, oversolds, cancellations, payment terms, etc.
  • Respond to customer inquiries and provide order status and shipping information (Including boutiques, Department Stores, & Ecommerce)
  • Manage extension requests and product ETA - partnering with sales and production manager
  • Create and drop pick tickets and shipping labels for warehouse
  • Create and transmit invoices for wholesale accounts
  • Partner with factor to ensure all clients are credit approved prior to shipping
  • Partner with sales and operations manager for approval on returns, swaps, and credit memos
  • Resolve discrepancies; ensure the order adjustments are reflected and communicated to accounts
  • Provide weekly shipping and open order reports for all showrooms
  • Process, pick, pack, ship, & invoice all of Ecommerce orders
  • Process, maintain, and transmit all EDI orders, shipments, and docs

To apply, please send your resume to Heidi at heidi@blackorchiddenim.com, subject line "CS Representative."