Orla Kiely Is Hiring A Senior Sales Associate In NYC

The senior sales associate is responsible for leading sales team, creating a seamless customer experience and executing outstanding customer service.
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Orla Kiely is an Irish contemporary designer known for her unique retro prints and designs. 

The senior sales associate is responsible for leading sales team, creating a seamless customer experience and executing outstanding customer service. They assist in the day to day operations of both the shop space and the website.

Responsibilities

  • Opening and Closing of 5 Mercer Street Shop
  • Leading Retail Sales Team by delegating jobs and daily tasks
  • Acts as Brand ambassador to all clients, vendors and customers
  • Ensures visual merchandising is efficiently and perfectly executed
  • Adheres to Inventory Management policies and procedures
  • Assists with Sales Analysis reporting
  • Supervision of selling environment, with consistent coaching to ensure highest level of customer service and shopping experience
  • Maintaining product knowledge through in the moment coaching and training tools
  • Assists in the creation of tools and development of selling a product knowledge processes
  • Development and implementation of client book services and personal shopping
  • Manages correct till policy and procedure
  • Processing and fulfilling phone orders
  • Processing and fulfilling US web orders
  • Assists in the management of all US customer service and works to develop a seamless experience both ecommerce and brick and mortar retail
  • Analyzes demand and record for customer pattern and market research
  • Identification and implementation of current and future customer requirements
  • Development and participation in shop events
  • Assistance in wholesale duties as needed
  • New initiatives- events, collaborations and partnerships
  • Participation in seasonal shop buy
  • Assistance in the development and compliance of inventory policies and procedures
  • Execution of weekly sell thru reports and financial documents including petty cash log and fiscal calendar
  • Assist with schedule when needed
  • Assists in the correct management of all US customer service and help develop seamless experience for both E-commerce and brick and mortar retail
  • Assist with order fulfillment and customer care in ecommerce deliveries
  • Assist US General Manager with HR duties – including hiring, career development conflict resolution  

To apply, please send your resume to Dorian at dorian@orlakiely.com.