Solid & Striped Is Hiring An Entry-Level Office & Customer Service Coordinator In NYC

Solid & Striped is looking to hire for the position of Office & Customer Service Coordinator. This is the perfect job for someone with 0-1 years full-time work experience.

Author:
Winnie Liu
Publish date:
Jul 30, 2015

Solid & Striped is looking to hire for the position of Office & Customer Service Coordinator. This is the perfect job for someone with 0-1 years full-time work experience. We are a small team and growing very quickly, so need someone savvy and committed!

Duties will include:

Regularly update and maintain the Solid & Striped e-commerce site and blog
Provide customer service to all e-commerce customers who require assistance via phone or email
Merchandise the site, upload new product information and content, write product descriptions and help improve user experience
Help customers execute exchanges or returns
Oversee our distribution center to ensure our e-commerce fulfillment standards are being met
Analyze data to help project e-commerce buys and monitor inventory levels on a daily basis
Generate weekly e-commerce reports detailing revenue, best sellers, sell thrus, return rates, traffic, cost per acquisition, average order value, and all other relevant analytics
Discuss best selling styles and colors with Design and Production
Maintain the email marketing and social media calendars
Adhere to and improve upon the Solid & Striped social media strategy
Coordinate sample trafficking with our PR firm and execute gifting to celebrities and VIPs
Assist in the preparation and execution of in studio and on location photo shoots
Provide administrative assistance to the Founder
Organize the office and help with general administrative tasks including scheduling, booking travel, ordering office supplies, etc.