Solid & Striped Is Hiring An Entry-Level Office & Customer Service Coordinator In NYC
Solid & Striped is looking to hire for the position of Office & Customer Service Coordinator. This is the perfect job for someone with 0-1 years full-time work experience. We are a small team and growing very quickly, so need someone savvy and committed!
Duties will include:
- Regularly update and maintain the Solid & Striped e-commerce site and blog
- Provide customer service to all e-commerce customers who require assistance via phone or email
- Merchandise the site, upload new product information and content, write product descriptions and help improve user experience
- Help customers execute exchanges or returns
- Oversee our distribution center to ensure our e-commerce fulfillment standards are being met
- Analyze data to help project e-commerce buys and monitor inventory levels on a daily basis
- Generate weekly e-commerce reports detailing revenue, best sellers, sell thrus, return rates, traffic, cost per acquisition, average order value, and all other relevant analytics
- Discuss best selling styles and colors with Design and Production
- Maintain the email marketing and social media calendars
- Adhere to and improve upon the Solid & Striped social media strategy
- Coordinate sample trafficking with our PR firm and execute gifting to celebrities and VIPs
- Assist in the preparation and execution of in studio and on location photo shoots
- Provide administrative assistance to the Founder
- Organize the office and help with general administrative tasks including scheduling, booking travel, ordering office supplies, etc.
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Requirements:
- College degree
- Positive attitude is a must
- Comfortability on phone calls
- Great organizational skills
- Hardworking self-starter who takes initiative
Please send resume to:
charlie@solidandstriped.com