Position: Customer Service Associate
Company: Bill Blass 

Bill Blass seeks a full-time Customer Service Associate to manage the firm’s customer interactions and showroom. The opportunity affords the candidate to build a career with room to grow with a well-financed start up company. This person will report to the Business Director and will be the primary liaison for showroom appointments and events, customer’s seeking aid with transactions, and future customer service plans for Bill Blass brick and mortar stores. The ideal candidate is devoted to ensuring that customers have a wonderful experience with the brand and with their shopping experience. The position is based at the New York City headquarters of the company and will report to the Business Director.   

Broadly, the candidate will be responsible for: 

1.  Customer Service, Order Management, Returns Processing 
2. Showroom Management 
3. Logistics Support 

Responsibilities: 

Customer Service, Order Management, Returns Processing

• Help customers with product inquiries 
• Assist customers with order issues or returns via email or phone 
• Communicate promptly any information to customers about their orders or returns 
• Manage interaction with customers with late returns and faulty goods 
• Assist customers in registering online and/or processing their orders 
• Deal with complaints and escalation process where necessary 
• Handle difficult customers with professionalism 

Showroom Management

• Oversee appointments in the brand’s showroom (located at headquarters) 
• Make personal consumer interactions positive and memorable 
• Manage samples in the showroom – inventory oversight and anti-theft 
• Collaborate with design team to suggest new configurations and concepts 

Logistics Support

• Liaise with warehouse for any issues with customers’ orders or returns 
• Communicate with shipping carriers (DHL, UPS) over issues raised by customers with regard to orders or returns 
• Troubleshoot with vendor partners over issues raised by customers with regard to orders or returns 

Qualifications: 

• 2-3 years experience in customer service for ecommerce or a luxury brand 
• High level of written and verbal communication skills 
•  Ability to exceed clients expectations 
• Confident, articulate, proactive with a customer-oriented attitude 
• Knowledge of the Microsoft Office suite 
• Excellent communication and teamwork skills 
• Brand ambassador 
• Knowledge of another language (Mandarin, French, Spanish) is considered a plus 

Please send a resume and cover letter to hr@billblass.com, subject line Customer Service Associate. We will contact you directly for next steps if we think it is a good fit. Thank you for your interest!