Pixie Market has a major passion for fashion and a genuine desire to give our customers the cutest clothes and accessories on the planet! We are looking for the right individual who wants to contribute and collaborate for a real hands-on position in E-commerce Customer Care.

Key Responsibilities

• Respond to all customer queries via email and service all phone calls
• Communicate with warehouse on all shipping and stock issues
• Assist in Processing e-commerce returns and exchanges
• Assist in Creating Shipping Labels
• Assist the Buyer in RA's and Reorders
• Communicate with vendors and management in maintaining reorders and new orders
• Liaise with shipping team to ensure merchandise received is correct
• Create email blast using constant contact to notify customers of back-in-stock items
• Arrange shipment pickups for international vendor orders
• Assist Shipping and Buying Department as needed

Skills/Requirements

• Awesome communication skills, both written and oral
• Patient and Positive attitude with a strong desire to help customers
• Quick Learner and ability to multitask
• High attention to detail
• High level of organizational skills
• Friendly disposition
• Proficiency in Microsoft office ( Word/Excel)
• Experience in Magento or previous customer care in E-commerce a big plus 

Please submit your resume and cover letter to be considered.

EMAIL: Your resume and salary requirements to Magda at mp@pixiemarket.com.