Rent the Runway Is Hiring A Jr. Customer Communications Associate In Secaucus, NJ

As a Customer Communications Associate at Rent the Runway, you will have direct impact delivering the “Cinderella experience” to our incredible customers. This role is seasonal with an opportunity to become full-time after 90 days.
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Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.

Customer Insights is the heart and foundation of Rent the Runway. CI lives the number one core value daily and does everything they can to deliver “Cinderella experiences” to RTR customers.

Position Overview:

As a Customer Communications Associate at Rent the Runway, you will have direct impact delivering the “Cinderella experience” to our incredible customers. If you’re a smart, passionate, go-getter who loves making someone’s day… we want you.

This role is seasonal with an opportunity to become full-time after 90 days. This role will provide the opportunity to work alongside a team of smart and hard-working people who are passionate about providing our customers with exceptional experiences, while gaining industry experience and connections. Get ready to roll up your sleeves and make an impact as we head into our busiest and most exciting time of the year!

Responsibilities:

  • Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)
  • Resolves low to high priority customer inquiries across all channels
  • Becomes an expert in customer communication

Qualifications:

  • BA/BS degree required
  • Flexible schedule including weekend, evening and holiday coverage
  • Ability to work in the new SECAUCUS, NEW JERSEY office (only 1 stop from NY Penn Station!

To apply, click this link: https://www.planted.com/roles/f874a4d7-7ea5-5d01-a102-2f8238a738dd