TITLE: Customer Experience Coordinator
HOURS: Full-time
LOCATION: New York, New York
COMPENSATION: Hourly

Onomie (on-uh-mee) is a modern and innovative brand created to simplify beauty by combining clinically-validated skincare formulas with advanced makeup technology to provide multi-benefit products to women who recognize that beauty should not be complicated. With a smart approach to beauty, we are seeking intelligent self-motivated individuals to join our team to help us build an exceptional brand with unprecedented products. While we work at a fast pace, we believe in loving what you do and having a good time doing it. Join a team of highly ambitious achievers with indisputable pluck and help shape the culture and spirit of a new brand.

Please submit your resume and cover letter to (contact@onomie.com) and include “Customer Experience Coordinator” in the subject line. Onomie is not accepting candidates via recruiters for this position.

What you will do:

• Day-to-day monitoring of all CX platforms including email, live chat and phone
• Build strong relationships with our customers while addressing any of their questions, concerns or comments
• Ensure a consistent and valuable experience for each customer
• Design, train and build programs that impress our customers
• Work closely with the Tech team to communicate any bugs or usability issues, and Product Development to report any customer insight related to product
• Other duties and projects as assigned

Who you are:

• Associate’s degree or higher
• An effective communicator, who can be clear and concise to any audience
• Highly empathetic, patient and understanding of customer concerns
• Intensely organized with a “can do” attitude
• Attentive to detail, with a methodical approach to error-checking
• Ability to balance multiple high-level projects at the same time
• Super positive with an eagerness to learn and work on a fast-paced team
• Not easily daunted; comfortable with unstructured environments
• Strong Microsoft Office skills

The perks of Onomie:

• An endless supply of Onomie products
• Daily permission to play with beauty products
• Access to a network of highly talented individuals in the startup community
• Opportunity to contribute to the marketing and development of a new brand in a meaningful way