Onomie Is Hiring A Customer Experience Coordinator In New York
Image courtesy of Onomie
TITLE: Customer Experience Coordinator
HOURS: Full-time
LOCATION: New York, New York
COMPENSATION: Hourly
Onomie (on-uh-mee) is a modern and innovative brand created to simplify beauty by combining clinically-validated skincare formulas with advanced makeup technology to provide multi-benefit products to women who recognize that beauty should not be complicated. With a smart approach to beauty, we are seeking intelligent self-motivated individuals to join our team to help us build an exceptional brand with unprecedented products. While we work at a fast pace, we believe in loving what you do and having a good time doing it. Join a team of highly ambitious achievers with indisputable pluck and help shape the culture and spirit of a new brand.
Please submit your resume and cover letter to (contact@onomie.com) and include “Customer Experience Coordinator” in the subject line. Onomie is not accepting candidates via recruiters for this position.
What you will do:
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- Day-to-day monitoring of all CX platforms including email, live chat and phone
- Build strong relationships with our customers while addressing any of their questions, concerns or comments
- Ensure a consistent and valuable experience for each customer
- Design, train and build programs that impress our customers
- Work closely with the Tech team to communicate any bugs or usability issues, and Product Development to report any customer insight related to product
- Other duties and projects as assigned
Who you are:
- Associate’s degree or higher
- An effective communicator, who can be clear and concise to any audience
- Highly empathetic, patient and understanding of customer concerns
- Intensely organized with a “can do” attitude
- Attentive to detail, with a methodical approach to error-checking
- Ability to balance multiple high-level projects at the same time
- Super positive with an eagerness to learn and work on a fast-paced team
- Not easily daunted; comfortable with unstructured environments
- Strong Microsoft Office skills
The perks of Onomie:
- An endless supply of Onomie products
- Daily permission to play with beauty products
- Access to a network of highly talented individuals in the startup community
- Opportunity to contribute to the marketing and development of a new brand in a meaningful way
