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Fleur du Mal Studio & PR Coordinator In New York, NY

Fleur du Mal is a luxury lingerie and ready to wear brand founded in 2012 by Jennifer Zuccarini. The Studio & PR Coordinator will support our Marketing team and work alongside our PR agency in growing brand awareness for Fleur du Mal.
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Image courtesy of Fleur du Mal

Image courtesy of Fleur du Mal

Fleur du Mal is a luxury lingerie and ready to wear brand founded in 2012 by Jennifer Zuccarini. The collection is distributed online at fleurdumal.com and with top department stores and specialty retailers around the world. We’re looking for an eager, hard working and fashion savvy individual to join our team.

The Studio & PR Coordinator will support our Marketing team and work alongside our PR agency in growing brand awareness for Fleur du Mal. We’re seeking someone extremely detail oriented, organized and hard-working, who is interested in having their hands in multiple facets of a business and growing with the fleur du mal brand.

PR Responsibilities:

  • Work with a great team to build Fleur du Mal’s PR presence, from building blogger relationships to celebrity seeding, gifting, event planning, and more
  • Be responsible for managing all sample trafficking and inventory of samples in house
  • Track all recent and upcoming editorial credits both in print and online
  • Compile and constantly update extensive database of contacts
  • Work closely with the digital marketing team in order to effectively execute strategy
  • Manage third party e-commerce channels (Farfetch, Spring, Lyst - including but not limited to processing orders, updating inventory, and liaising with customer service)
  • Help create major buzz for an already super buzzworthy brand, keeping us cool as we continue to grow

Studio Responsibilities:

  • Assist the team with administrative and operational tasks to maintain organization in studio
  • Merchandising sample racks for appointments
  • Pull merchandise to studio from warehouse for shopping appointments and events and to maintain studio inventory
  • Answer phones, pick up voicemails, door, schedule messengers and coordinate FEDEX, DHL, UPS

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  • Create packing lists for shipments to warehouse, track check in
  • Liaise daily with warehouse to address stock and shipping issues

Customer Service Responsibilities:

  • Answer customer emails regarding site inquiries, sizing, discounts, and shipping
  • Process all returns and exchanges, keeping track of all customer feedback
  • Oversee online/phone/studio pre-orders daily, reaching out to customers as soon as merchandise becomes available
  • Assist with private shopping appointments/special events (in-studio shopping, trunk shows)
  • Suggest and execute clientelling initiatives
  • Track VIP clients, manage gifting, outreach, etc.

You:

  • Are an excellent communicator, able to construct a proper outreach email and understand the importance of thorough communication across all fronts.
  • Are customer service oriented. Not afraid to pick up the phone.
  • Have strong attention to detail and an obsession with organization
  • Are able to understand the nuance of the Fleur du Mal brand, and ultimately are (or can become) a Fleur Girl (or guy) at heart
  • Are well-versed in the fashion blogosphere and relevant publications
  • Have a minimum of 2 years experience in Fashion PR

To apply, please email your resume and cover letter to fleur@fleurdumal.com

Follow us on social: @fleurdumalnyc