Publish date:

Journelle Is Hiring Store Associates And An Assistant Store Manager In New York, NY

Journelle is a luxury lingerie store in New York, featuring luxury designer lingerie, bras, underwear, loungewear and accessories.
Author:

Sales Specialist:

Store Associates will be responsible for driving store performance and for building an unparalleled reputation for customer service. We’re looking for energetic, proactive team players with excellent communication skills and the desire to grow with our company. Experience with lingerie, or at least a passion for it, is a must.

Key responsibilities include delivering exceptional customer service, processing and increasing sales, strategizing and maintaining successful visual merchandising, and creating and maintaining excellence in store operations.

 THE RIGHT CANDIDATE WILL POSSESS: 

  • Prior customer service and sales experience with quality retailers (2 years minimum) 
  • College degree (preferred) 
  • Ability to work within a team environment as well as independently 
  • Drive to provide the best possible experience for customers 
  • Excellent communication skills 
  • Basic computer skills 
  • Desire to grow with a dynamic, entrepreneurial company 

Assistant Store Manager:

In the role of Assistant Store Manager, your passion and your strategic vision will lead the store team in providing an iconic, Above & Beyond customer experience, ensuring maximum profitability. You will achieve and maintain operational excellence through the efficient running of all areas of the store. Your commercial awareness, connection to your local client base and partnership with the Regional Manager and Corporate teams will ensure your store’s success. You will collaborate with your Store Manager to create and lead all store sales, training and customer service initiatives.

Recommended Articles

KEY RESPONSIBILITIES

  • Observe staff on the selling floor and their interaction with customers and co-workers, and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvement
  • Use every customer interaction as an opportunity to lead by example and illustrate Above & Beyond customer care 
  • Acquire strong product knowledge of the entire Journelle product line 
  • Advise and assist customers with their choices of products for themselves and for gifts 
  • Analyze sales results and work with Store Manager to create specialized action plans to achieve desired results 
  • Analyze and review sales associate’s performance 
  • Support SM in providing monthly one on one sessions with staff 
  • Meet with SM on a weekly basis to discuss the business 
  • Appropriately escalate HR issues or other risks to the company, employees, or our customers 
  • Participate in creating, implementing, and leading all sales and training initiatives
  • Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate 
  • Process Payroll, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures 
  • Communicate changes to procedures or tools to the store team and provide additional training as needed 
  • Design programs and incentives to maintain a team environment within the store 
  • Create a positive and professional work environment 
  • In partnership with SM, provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates 
  • Identify patterns in mystery shop scores, identify and execute training to increase overall scores 
  • Assist with coaching associates in clienteling, including in the following areas: Thank you notes, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events) 
  • Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store 

REQUIREMENTS:

  • High school diploma required, college degree preferred 
  • 4+ years work experience in retail sales with 2+ years in a management role 
  • Must possess passion for customer service and the lingerie industry 
  • Excellent oral and written communication skills required 
  • Basic math skills are necessary 
  • Proficiency with MS Office Suite, including Word and Excel 
  • Demonstrated leadership capabilities 
  • Ability to work well independently, as well as part of a team 
  • Strong and positive work ethic 
  • Ability to think and react in a high-energy, fast paced environment 
  • Self-aware, development focused mindset 
  • Ability to troubleshoot and problem solve 
  • Excellent written and verbal communication skills

To Apply: Please send your resume to careers@journelle.com