Indego Africa is hiring a Wholesale Account Manager in New York, NY - Fashionista

Indego Africa is hiring a Wholesale Account Manager in New York, NY

The Wholesale Account Manager will manage Indego Africa’s growing list of wholesale accounts and relationships.
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The Wholesale Account Manager will manage Indego Africa’s growing list of wholesale accounts and relationships. Under the supervision of Indego Africa’s Marketing & Brand Manager, the Wholesale Account Manager will work closely with the Brand and Marketing Manager to conduct sales outreach, manage order creation and fulfillment, and oversee all customer service for new and existing clients.

This is a full-time position based in NYC with a unique opportunity to help grow a small business with large social impact, and join a cohesive global team with operations in Rwanda, Ghana, & NYC.

Qualifications:

  • Minimum 1-2 years of experience in a sales/customer relations environment (wholesale account management in related industry is a plus)
  • Exceptional communication skills
  • Self-motivated and ability to develop and create new sales and ordering strategies
  • Strong attention to detail and highly organized
  • Interest in and understanding of artisan sector and sustainable design market
  • Proficiency in or ability to learn TradeGecko, Shopify, and Salesforce
  • Team player with willingness to pitch in where needed

Responsibilities:

  • Wholesale Order Creation & Fulfillment
        - Execute fulfillment of wholesale orders (including carrying out post-production work, tagging, packing, etc.) with assistance from Production & Fulfillment Associate and Studio Assistant Intern(s)
       - Unpack and execute quality control checks on all shipments from Rwanda and Ghana, and update TradeGecko accordingly
       - Liaise with marketing team on all efforts to increase store base/stockist quality
       - Keep record of pertinent shipping, packing, and tagging notes for each client
       - Coordinate invoicing for both wholesale and drop ship clients
       - Manage products on consignment and sample trafficking for special projects
       - Oversee Production & Fulfillment Associate and Studio Assistant Intern(s) on all tasks, including fulfilling retail orders, inputting new inventory, and responding to retail customer inquiries
       - Work with Creative Director on custom client orders as needed
  • Sales Outreach
       - Work with Creative Director to set and hit monthly & yearly wholesale sales targets
       - Work with Creative Director and Brand Manager to maintain updated sales materials and catalogs
       - Research and pitch to new stores and targets
       - Coordinate with Brand Manager to ensure wholesale clients have all necessary imagery and marketing materials to successfully promote Indego Africa’s products
       - Work with Brand Manager to engage with clients, influencers, and targets on Instagram
       - Attend trade shows, work with creative team on execution (setup, breakdown, and marketing), and manage trade show relationships
       - Assist with coordination of sample sales and pop-up shops as necessary
  • Inventory & Order Management
       - Ensure that inventory in TradeGecko is accurate at all times for retail, wholesale, and consignment
       - Run regular inventory reports to better manage ordering and marketing efforts
       - Manage timeline of product shipments from Africa in relation to purchase order submissions and wholesale fulfillment deadlines
       - Communicate with teams in Rwanda and Ghana on all production and quality control issues via Skype on a weekly basis
  • Customer Service
       - Regularly communicate with wholesale buyers on all aspects of ordering, quality control, fulfillment, etc.
       - Schedule studio appointments for clients as requested
       - Respond to wholesale customer inquiries and set up new accounts as necessary
       - Oversee Production & Fulfillment Associate on all client communications tasks, including responding to retail customer inquiries

To Apply: Please email jobs@indegoafrica.org with (a) your resume, (b) a thoughtful cover letter, and (c) your salary history. Your name and the title of the position must be in the title of your attached documents. No phone calls please.