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VFILES Is Hiring A Retail Operations + Logistics Assistant In New York, NY

VFILES provides a platform of integrated discovery, collaboration, and exposure. Their easy-to-use tools allow fans and creatives to connect, discover, collaborate, and be a part of what’s next.
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The Retail Operations Manager will manage the planning, directing, and coordinating of the day-to-day operations within the VFILES organization. Also, they will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.


  • Manage the day-to-day operations of the VFILES shop as it relates to operations - maintenance, supplies, product, cleanliness, and in-store systems that impact business, customer service, and brand experience. 
  • Support e-commerce with fulfillment of orders, product copy, product uploads, calendar planning, fielding customer service queries to the appropriate internal teams, and liaising with brands to ensure VFILES profiles are created and maintained. 
  • Manage the maintenance of the e-commerce shop page and working with engineers to resolve any technical issues. 
  • Manage delivery schedule(s), accurately forecasting all expected shipments 
  • Manage all correspondence with vendors, fielding queries as needed and maintaining positive operational relationships by issuing and following up on compliance/consignment agreements, providing sell-thru reports, and invoicing when necessary. 
  • Maintain ongoing sell-thru reports for all VFILES product  
  • Support Director of Merchandise with stock adjustments, creation and maintenance of purchase orders, resolve product discrepancies, attain additional discounts for non-compliance, record and communicate all cancellations, and request and organize all RTVs. 
  • Identify areas of improvement within the product lifecycle and suggest solutions, following these initiatives through to completion. 
  • Support all 12Mercer events through organizing and supervising the logistic planning and execution of operations. 
  • Manage and provide traffic counts for all branded events. 
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Required Experience/Skills:

  • Degree educated 
  • Enthusiasm and a positive attitude is a must!!!! 
  • Flexibility and ability to thrive in a fast paced and ever-changing environment 
  • Exceptional organizational and time management skills 
  • Excellent verbal and written communication skills in regards to building relationships internally and externally while still being efficient 
  • Numerate and strong computer literacy 
  • Experience and/or interest in Retail Operations 
  • 1 year experience required in retail  
  • Knowledge of Shopify is a plus  

Please send resumes to

Will report to directly to VFILES Merchandise Director.