KIINI Is Hiring An ECommerce Client Service and Office Manager In New York, NY - Fashionista

KIINI Is Hiring An ECommerce Client Service and Office Manager In New York, NY

KIINI came to life from the desire to find the bikini with the perfect shape & material, that embodies the bohemian vibe, yet is still modern and chic. It was also born from the admiration of craftsmanship, love for color and respect of artisans.
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Responsibilities

  • Respond to customer service inquiries in a courteous and professional manner consistent with our customer service philosophy.
  • Manage logistic issues, communicate with our couriers and third party warehouse
  • Monitor orders to minimize fraud and manage chargeback issues.
  • Identify areas of opportunity to improve customer satisfaction and operational efficiencies
  • Maintain stock levels and communicate with production team on replenishments
  • Assist in website updates such as uploading images, copy, and promotions.
  • Communicate with Ecommerce host (Shopify) and external apps.
  • Manage the day-to-day administrative operations of KIINI studio
  • Maintain office supplies and inventory
  • Assist in planning and coordinating KIINI projects and events
  • Maintain Creative Director’s appointment schedule by planning and scheduling meetings, conferences, and travel
  • Other projects as needed

Qualifications

  • At least 2 years of customer service experience and in an Administrative capacity, fashion industry preferred
  • Interest in the Swimwear and Fashion industry is a plus
  • Knowledge of Shopify and Zedonk is a double plus
  • Tech Savvy skills with the passion to improve processes
  • Foster a positive, engaged, and inclusive office culture
  • Excellent oral & written communication skills
  • Pleasant telephone manner and calm disposition
  • Strong organizational skills and ability to prioritize workloads
  • Analytical, problem solving, and extremely organized
  • Knowledge of Microsoft Office (Excel, Word, Power Point)
  • Ability to self-manage and make decisions with minimal direction
  • Ability to adapt to changing demands of the work environment

Salary: DOE

Please send cover letter, resume and salary requirements to werk@kiini.com