March11 Is Hiring A Customer Service Specialist In Astoria, NY

We are a fashion and lifestyle brand seeking a Customer Service Specialist.
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MARCH11

We are a fashion and lifestyle brand seeking a Customer Service Specialist.

Responsibilities:

  • Offer exceptional service to customers through inbound phone calls
  • Handle email, voicemail and social media customer comments and requests in a timely fashion
  • Solve customer dilemmas in a way that benefits our company and ensures customer satisfaction
  • Place website orders
  • Drive sales through knowledge and support of our brand and product
  • Represent our brand in a way that's informed, positive and enthusiastic
  • Log calls and customer feedback to report and share with the team
  • Assist with management of eCommerce website and social media accounts
  • Help with additional tasks as requested

Requirements:

  • Fluent in English
  • 1-year fashion retail experience
  • Interest in women's fashion and sales
  • Excellent written and verbal communication skills
  • Good listener and problem solver
  • "Customer is always right” mentality
  • Goal-oriented

Chosen candidate will work in our Astoria, NY office.

Opportunity to grow within the company

Salary: Hourly plus commission 

To Apply: Please send your resume to Kate at k@march11.us.