We are a fashion and lifestyle brand seeking a Customer Service Specialist.

Responsibilities:

• Offer exceptional service to customers through inbound phone calls
• Handle email, voicemail and social media customer comments and requests in a timely fashion
• Solve customer dilemmas in a way that benefits our company and ensures customer satisfaction
• Place website orders
• Drive sales through knowledge and support of our brand and product
• Represent our brand in a way that's informed, positive and enthusiastic
• Log calls and customer feedback to report and share with the team
• Assist with management of eCommerce website and social media accounts
• Help with additional tasks as requested

Requirements:

• Fluent in English
• 1-year fashion retail experience
• Interest in women's fashion and sales
• Excellent written and verbal communication skills
• Good listener and problem solver
• "Customer is always right” mentality
• Goal-oriented

Chosen candidate will work in our Astoria, NY office.

Opportunity to grow within the company

Salary: Hourly plus commission 

To Apply: Please send your resume to Kate at k@march11.us.