Position: VIP Sales
Reporting to: Store Director / Assistant Store Manager / Floor Managers

Job Description:

Dover Street Market Los Angeles is seeking an elite VIP Sales Associate with expert knowledge of the retail landscape with a very strong domestic and international clientele. Should be seasoned with proven track record in sales, and requisite client book. Responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that VIP clients are retained and their needs satisfied.

Key Responsibilities Include But Are Not Limited To:

Key Responsibilities:

• Serve as the point of contact for VIP clients.
• Provide individualized and guided visits of the store.
• Arrange both in-store VIP sales appointments and attend off-site VIP sales appointments when required.
• Maintain relationships with VIP clients by building and retaining a client book.
• Ensuring that the very best levels of customer service are met at all times and client satisfaction.
• Capturing data in accordance with company “data capture” procedures and maintain VIP database.

Key Deliverables:

• Customer service and standards.
• Client development.
• Achievement of sales targets.
• High level of product knowledge.
• Strong VIP customer base.
• Stylist / Personal Shopper. 

Key Objectives:

• Developing and growing strong clientele and business.
• Setting the standard for client services, ensuring the provision of the very best customer service levels at all times.
• Meeting seasonal sales budget.
• Working like personal shopper

The Ideal Candidate:

Attitude:

• A highly motivated individual able converse with all levels both internally and externally.
• Self-starter, able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organized. Willing to do whatever it takes to get the job done.
• Decisive, structured and organized, with a keen eye for detail.
• Punctual, possesses excellent time management skills.
• Flexible, adapts to ever changing needs of the business.
• Comfortable working within small team environment

Skills:

• Excellent communication and customer service skills.
• Establishes and builds relationships, clienteling and customer retention.
• Development of VIP services based on client’s needs.
• Possesses an in-depth knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues.
• Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
• Able to work independently and as part of a team.
• At least 5 years or more experience working with prestigious clients.
• Knowledge of bespoke service and what can be done if requested.
• Able to provide personalized service in a manner that goes above and beyond what is expected.
• Understanding of and ability to use Wechat, Webo, and other selling and communication platforms preferred.

To Apply: Please send your resume and cover letter to jobs@dsm-ny.com, subject line DSMLA VIP Sales.