Position: Sales Associate (Bilingual- Mandarin Speaking)
Reporting to: Store Manager

Job Description:

Responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times. Focusing on all details with a firm, clear and highly professional style.

Key Responsibilities Include But Are Not Limited To:

• Ensuring that the very best levels of customer service are met at all times.
• Building and retaining a client book.
• Keeping the selling floor and stock rooms well maintained and organized.
• Ensuring fitting rooms are kept customer ready at all times.
• Capturing data in accordance with company “data capture” procedures.
• Processing all POS transactions swiftly and accurately while maintain the Dover Street Market New York selling ceremony.
• Receiving, checking off and ticketing in-coming shipments.
• Floor coverage/asset protection.

Key Objectives:

• Setting the standard for the seamless operation and functioning of the store, ensuring the provision of the very best customer service levels at all times.
• Meeting seasonal sales budget.
• Know your stock and know your stockrooms.
• Creating an environment that fosters teamwork and values collaboration.

Key Deliverables:

• Customer service and standards.
• Client development.
• Achievement of sales targets.
• Product knowledge.

The Ideal Candidate

Attitude:

• A highly motivated individual able converse with all levels both internally and externally.
• Self-starter, able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organized. Willing to do whatever it takes to get the job done.
• Decisive, structured and organized, with a keen eye for detail.
• Punctual, possesses excellent time management skills.
• Flexible, adapts to the ever changing needs of the business.

Skills:

• Excellent communication and customer service skills. Understands the importance of establishing and building relationships, clientelling and customer retention.
• Possesses an in-depth knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues.
• Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
• Able to work independently and as part of a team.
• Ability to speak fluent Mandarin

To Apply: Please send your resume to jobs@dsm-ny.com, subject line DSMNY Bilingual Sales Associate.