Position: Sales Associate – Jewelry Specialist
Reporting to: Assistant Store Manager/Fine Jewelry Manager

Job Description:

An experienced Sales Associate with expert knowledge of fine jewelry and fine jewelry brands is required to join Dover Street Market New York. Responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times. Focusing on all details with a firm, clear and highly professional style.

Key Responsibilities Include But Are Not Limited To:

Key Responsibilities:

• Ensuring that the very best levels of customer service are met at all times.
• Building and retaining a client book.
• Keeping the selling floor and stock rooms well maintained and organized.
• Capturing data in accordance with company “data capture” procedures.
• Processing all POS transactions swiftly and accurately while maintain the Dover Street Market Los Angeles selling ceremony.
• Receiving, checking off and ticketing in-coming shipments.
• Floor coverage/asset protection.
• Following fine jewelry security protocol. Overseeing and enforcing protocol for jewelry manager.
• Maintaining jewelry visual merchandising standards

Key Deliverables:

• Customer service and standards.
• Client development.
• Achievement of sales targets.
• Product knowledge.

Key Objectives:

• Setting the standard for the seamless operation and functioning of the store, ensuring the provision of the very best customer service levels at all times.
• Meeting individual and seasonal sales budget.
• Know your stock and know your stockrooms.
• Creating a service driven environment that fosters teamwork and values collaborative selling.

The Ideal Candidate:

Attitude:

• A highly motivated individual able to converse with all levels both internally and externally.
• Self-starter, able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organized. Willing to do whatever it takes to get the job done.
• Decisive, structured and organized, with a keen eye for detail.
• Punctual, possesses excellent time management skills.
• Flexible, adapts to the ever-changing needs of the business.

Skills:

• Excellent communication and customer service skills. Understands the importance of establishing and building relationships, clienteling and customer development and retention.
• Possesses an in-depth knowledge of Jewelry brands, CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues.
• Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
• Able to work independently and as part of a team.
• At least 2 years or more experience working with Fine Jewelry.
• Fluent in jewelry language – understanding the type of weight, ct., and stones.
• Knowledge of bespoke service and what can be done if requested.

NY Applicants: Email jobs@dsm-ny.com, subject line: DSMNY “Name of position”
LA applicants: Email jobs@dsm-la.com, subject line: DSMLA “Name of position”