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The Arrivals Is Hiring A Customer Experience Manager In New York, NY

We are seeking a Customer Experience Manager to represent The Arrivals brand by providing exceptional support throughout the exploration, order, and delivery process.
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We are seeking a Customer Experience Manager to represent The Arrivals brand by providing exceptional support throughout the exploration, order, and delivery process. The perfect candidate is excited to support the growth of the brand in a variety of responsibilities across multiple business units.

Who you are:

You are an intelligent, optimistic, and solution oriented person who is excited to be our first point of contact with our customers. Whether through phone, email, chat and social media you will serve as our band ambassador to deliver exceptional customer experience. Our ideal candidate is a scrappy entrepreneur at heart who will:

  • Act as a brand ambassador for all customer facing touchpoints
  • Deliver above and beyond customer service via phone, email, and chat
  • Capture customer insights and relay this information to various other business units
  • Problem solve and think creatively to continually improve and innovate current processes
  • Analyze and aggregate weekly performance reports to be presented to management Team
  • Handle data/PO Submission and manage daily order operations requests within our warehouse

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Qualifications:

  • 2+ years working in a Customer Service capacity
  • Excellent communication and organizational skills; empathy is a must
  • Autonomous and resourceful with a confidence in computer skills, data analysis, and trend forecasting
  • Superb work ethic and stamina to work long hours
  • Eager to learn and adapt to new systems and processes
  • Interest in other parts of a startup and how each department works together to achieve a unified goal
  • Passionate about fashion with a natural curiosity to learn

About THE ARRIVALS:

THE ARRIVALS creates Outerwear for life Out There. Driven by an obsession with function-forward design and material innovation, we craft storm-proof layers for every destination – so you can stop thinking about the weather and get #OutThere.

Please send resumes to Morgan@TheArrivals.com with Customer Experience Manager in Subject Line