The Arrivals Is Hiring A Customer Experience Manager In New York, NY

We are seeking a Customer Experience Manager to represent The Arrivals brand by providing exceptional support throughout the exploration, order, and delivery process.
Author:
Publish date:
the arrivals logo

We are seeking a Customer Experience Manager to represent The Arrivals brand by providing exceptional support throughout the exploration, order, and delivery process. The perfect candidate is excited to support the growth of the brand in a variety of responsibilities across multiple business units.

You are an intelligent, optimistic, and solution oriented person who is excited to be our first point of contact with our customers. Whether through phone, email, chat and social media you will serve as our band ambassador to deliver exceptional customer experience. Our ideal candidate is a scrappy entrepreneur at heart who will:

  • Act as a brand ambassador for all customer facing touchpoints
  • Deliver above and beyond customer service via phone, email, and chat
  • Capture customer insights and relay this information to relevant business team
  • Problem solve and think creatively to continually improve and innovate current processes
  • Analyze and aggregate weekly performance reports to be presented to management Team
  • Handle data/PO Submission and manage daily order operations requests within our warehouse
  • Assist with onsite merchandising and copy

The Ideal Candidate

Qualifications:

  • 3+ years working in a Customer Service capacity
  • Excellent communication and organizational skills; empathy is a must
  • Autonomous and resourceful with a confidence in computer skills, data analysis, and trend forecasting
  • Superb work ethic and stamina to work long hours
  • Experience in a Managerial role with direct reports
  • Eager to learn and adapt to new systems and processes
  • Interest in all parts of a startup and how each department works together to achieve a unified goal
  • Passionate about fashion and a natural curiosity to learn

About Us

Created by industry outsiders with a shared passion for creating the highest quality products and design, The Arrivals is a premier NYC based outerwear brand founded in the pursuit of redrafting outerwear. The Arrivals has no physical stores, no middlemen driving up prices and no markups. Instead, we carefully craft each of our outerwear pieces and sell them exclusively at THEARRIVALS.com. Steadfast on design rooted in architecture and product design, perfected fit and irreverent materiality, we are a brand doing outerwear staples and retail differently.

Please send resume and coverletter to Morgan@TheArrivals.com with Customer Experience Manager in Subject line