Brother Vellies Is Hiring An Operations Manager In New York, NY

Handmade in South Africa, Ethiopia, Kenya and Morocco, Brother Vellies creates boots, shoes and sandals in styles that maintain the spirit and durability of their ancestral counterparts.
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brother vellies

Candidates should have 2-3 years experience in Retail or Studio Operations. Great working knowledge of Shopify preferred.

Must be a personable team player.

Type A’s will exceed in this role. Influencers probably won’t.

Please send CV & Cover letter to: jobs@brothervelies.com

OPERATIONS

  • Fulfill Accounts Payable as directed by Aurora
  • Collect and remit payment staff invoices as per Aurora’s direction
  • Submit payments for rent,ConEd,Verizon,National Grid
  • Deal with building management for building & appliance issues
  • Intern hiring, schedule managing and delegations
  • Team NDA collection
  • Annual Sample Sale organization
  • Collaborate with Commercial Manager on Shopify functionality and optimization

RETAIL STORE

  • Managing window-washer, garbage collection and cleaning person, visits, payments, etc
  • Supply management

CUSTOMER SERVICE

  • Daily customer service by phone and email
  • Responsible for in-store sales and customer service
  • Packing and shipping ecommerce orders
  • Managing Shopify to accurately represent on hand inventory
  • Managing Shopify products to represent accurate descriptions, shipping dates, and inventory
  • Managing Presskit collection in Shopify

PRESS LOG

Manage sample loan requests and trafficking, including:

  • working with the press to find the best assortment for loan
  • retrieving the loaned samples at the end of the loan term
  • maintaining accurate tracking on sample whereabouts at all times

RECEIVING

  • Pre-screen shipping documents for compliance (AWB, footwear detail sheets, certificates of origin, etc)
  • If shipment is coming by freight forwarder, manage the pre-entry, customs and delivery process with Western Overseas or CAF
  • If shipment traveling by DHL, in case of customs issues, work out compliance problems with DHL customs team

SHIPPING

  • Once shipments are received, leading the team in unpacking, QC, and allocation as per Brand Assembly’s ERM
  • Pick and pack individual orders using Pick Tickets sent by Brand Assembly, gather shipping account information, create shipping labels
  • Release orders as per payment collection progress. Credit approved orders can be released immediately, prepayment orders need to be held until payment is received.
  • Push Brand Assembly to follow up on unpaid prepayment orders so that goods can be released
  • Send tracking numbers to Brand Assembly when packages are shipped so that Pick Tickets can be uploaded as invoices to Hilldun
  • Follow up to make sure invoices are being uploaded