Candidates should have 2-3 years experience in Retail or Studio Operations. Great working knowledge of Shopify preferred.

Must be a personable team player.

Type A’s will exceed in this role. Influencers probably won’t.

Please send CV & Cover letter to: jobs@brothervelies.com

OPERATIONS

• Fulfill Accounts Payable as directed by Aurora
• Collect and remit payment staff invoices as per Aurora’s direction
• Submit payments for rent,ConEd,Verizon,National Grid
• Deal with building management for building & appliance issues
• Intern hiring, schedule managing and delegations
• Team NDA collection
• Annual Sample Sale organization
• Collaborate with Commercial Manager on Shopify functionality and optimization

RETAIL STORE

• Managing window-washer, garbage collection and cleaning person, visits, payments, etc
• Supply management

CUSTOMER SERVICE

• Daily customer service by phone and email
• Responsible for in-store sales and customer service
• Packing and shipping ecommerce orders
• Managing Shopify to accurately represent on hand inventory
• Managing Shopify products to represent accurate descriptions, shipping dates, and inventory
• Managing Presskit collection in Shopify

PRESS LOG

Manage sample loan requests and trafficking, including:

• working with the press to find the best assortment for loan
• retrieving the loaned samples at the end of the loan term
• maintaining accurate tracking on sample whereabouts at all times

RECEIVING

• Pre-screen shipping documents for compliance (AWB, footwear detail sheets, certificates of origin, etc)
• If shipment is coming by freight forwarder, manage the pre-entry, customs and delivery process with Western Overseas or CAF
• If shipment traveling by DHL, in case of customs issues, work out compliance problems with DHL customs team

SHIPPING

• Once shipments are received, leading the team in unpacking, QC, and allocation as per Brand Assembly’s ERM
• Pick and pack individual orders using Pick Tickets sent by Brand Assembly, gather shipping account information, create shipping labels
• Release orders as per payment collection progress. Credit approved orders can be released immediately, prepayment orders need to be held until payment is received.
• Push Brand Assembly to follow up on unpaid prepayment orders so that goods can be released
• Send tracking numbers to Brand Assembly when packages are shipped so that Pick Tickets can be uploaded as invoices to Hilldun
• Follow up to make sure invoices are being uploaded