Retrofete Is Hiring A Customer Service Representative: Wholesale and Retail In New York, NY

We are looking for an associate to assist the President and the Assistant of the President with all logistics as they relate to the showroom and brand.
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mint showroom

Mint Showroom and in-house brand, Retrofête, are seeking a full-time Customer Service Representative to join their operations team. We are looking for an associate to assist the President and the Assistant of the President with all logistics as they relate to the showroom and brand.

Main Responsibilities:

  • Provide knowledgeable answers to wholesale and retail customers via phone and email inquiries regarding products and brand
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service
  • Verify customer orders and work alongside logistics/operations coordinator
  • Assist in the management of ERP system
  • Develop collaborative, positive working relationships within the showroom
  • Full ownership of all data entry responsibilities as they pertain to orders
  • Report directly to President and Executive Assistant of President

Requirements:

  • Bachelors degree or equivalent experience (Preferred Fashion Merchandising)
  • 1-4 years experience in Customer Service
  • Ability to effectively multi-task, as well as be proactive in regards to assigned projects
  • Excellent communication (written and non-verbal) and organizational skills
  • Be detail oriented and have drive to learn and grow within the team
  • Strong knowledge of Microsoft Office Suite and ERP systems
  • Retail experience preferred but not necessary
  • Excellent problem solving and a positive attitude
  • Experience in customer service or retail associate in fashion
  • Experience working in a deadline driven work environment
  • Thrive in an entrepreneurial environment
  • Pet Lover

Duties include but not limited to:

  • Assist with any special projects or tasks as needed
  • General administrative duties and office tasks- data entry, invoicing, creating and updating excel spreadsheets and manage calendar

This is truly a unique, and hands-on experience where you will gain an in-depth look into the wholesale perspective of the fashion industry.

To apply, please send your resume and cover letter to Jessica-Ann at jessica@mintshowroom.com.