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Housing Works Is Hiring A Thrift Store Manager In New York, NY

The Thrift Shop Store Manager is the in-house champion and local leader responsible for the overall profitable operation of a community-based Housing Works Thrift Shop.

Position Title: Thrift Store Manager

About the Position:

The Thrift Shop Store Manager is the in-house champion and local leader responsible for the overall profitable operation of a community-based Housing Works Thrift Shop.

Our ideal Store Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values.

The Store Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit.

In this role, you will lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Essential Duties and Responsibilities:

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  • Responsible for the creation of daily/monthly work plans to ensure that sales and operational goals of the store are met, utilizing staffing resources appropriately.
  • Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.
  • Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.
  • Formulate a pricing strategy in alignment with the price matrix and pricing philosophy by reviewing product sales reports and analyzing sales trends. Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales and/or promotions.
  • Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
  • Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
  • Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
  • Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
  • Perform all other duties as directed by supervisor and/or executive management.

Minimum Education/Experience Required:

  • Minimum of 3 years prior retail management experience or equivalent experience in managing a team
  • Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops
  • Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
  • Self-starting, self-motivating, solutions-oriented mindset
  • Excellent organizational skills and attention to detail
  • Ability to make decisions under pressure, flexibility to course correct as necessary
  • Knowledge of Microsoft Office
  • High School Diploma or the equivalent, College degree preferred
  • Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS
  • Some Human Resource principles

To Apply: Please send your resume to, subject line Thrift Store Manager.

About Housing Works

Housing Works was founded in 1990 as an outgrowth of the powerful social movement ACT UP. With a long-term commitment to AIDS advocacy, Housing Works has grown into one of the nation’s largest HIV/AIDS service organizations. Serving almost 10,000 clients annually, Housing Works operates four Federally Qualified Health Centers: two in Brooklyn and two in Manhattan. Additionally, Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.