Tanya Taylor Is Hiring A Customer Service & E-Commerce Assistant In New York, NY

Tanya Taylor is looking for a dedicated and passionate Customer Service & E-Commerce Assistant to join our growing team.
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Tanya Taylor is looking for a dedicated and passionate Customer Service & E-Commerce Assistant to join our growing team. The ideal candidate is extremely passionate about customer service, highly organized, proactive, and able to thrive in a small, hands-on environment.

This is an exciting opportunity for someone to gain valuable experience across Customer Service and E-Commerce while being part of a high-growth business. This role will be in direct contact with our customers and will strive to give them the best shopping experience possible while also providing operational support to our E-Commerce team. The ideal candidate will be a self-motivated and solution-oriented individual who is eager to learn about the wider e-commerce ecosystem while providing exceptional, hands-on service to every customer.

RESPONSIBILITIES:

  • Report to Director of E-Commerce, acting as the primary customer care contact via e-mail, chat, and phone
  • Deliver high-touch, exceptional customer service to create excellent customer experience
  • Validate customer returns and support customers with needed documents
  • Manage Private Sales business (VIP program), providing extremely high-touch and timely communications
  • Execute weekly customer service reporting, and capture and share customer insights with the rest of the team
  • Identify customer pain points and make suggestion for process improvement
  • Provide personal shopping advice to customers
  • Provide operational E-Commerce support to Director of E-Commerce including preparing website for markdown periods, uploading new seasonal products and descriptions, product replenishment, reporting, and daily website audits for quality control, etc.

QUALIFICATIONS:

  • At least 2 years of experience in a similar role: Customer Service, Customer Experience, Retail Sales and/or Operations
  • Experience with customer service platform such as Kustomer or ZenDesk
  • Experience with e-commerce platform such as Shopify a major plus
  • Strong customer focus and service / solution-oriented approach
  • Excellent client relationships, ability to connect with clients and leave a positive impact
  • Excellent written and oral communication skills: ability to communicate clearly, confidently and enthusiastically with our customers
  • Superior organizational skills and ability to prioritize workload
  • Interest in wider fashion and e-commerce ecosystem

To Apply: Please send your resume, cover letter, and portfolio to jobs@tanyataylor.com, subject line: Customer Service & E-Commerce Assistant Application