Brother Vellies Is Hiring A Store & Retail Operations Manager In New York, NY

Brother Vellies is looking for someone who is a self-starter, organized, personable, and a quick thinker to join our team and oversee all retail operations for the brand including our physical store located in Greenpoint, Brooklyn, as well as our direct-to-consumer operations on BrotherVellies.com.
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About Brother Vellies:

Brother Vellies was founded in 2013 with the goal of keeping traditional African design practices, and techniques alive while also creating and sustaining artisanal jobs. Now handmade across the globe, Brother Vellies creates luxury accessories that celebrate cultural histories and timeless design.

Toronto-native and New York City-transplant, Creative Director and Founder Aurora James amassed an impressive resume of fashion industry experience prior to starting Brother Vellies. Her background in fashion, journalism, art, music, photography, and horticulture joins a forever-passion for artisanship, design, and humanitarianism to create truly one-of-a-kind pieces that will remain in your wardrobe forever.

Job Description:

Brother Vellies is looking for someone who is a self-starter, organized, personable, and a quick thinker to join our team and oversee all retail operations for the brand including our physical store located in Greenpoint, Brooklyn, as well as our direct-to-consumer operations on BrotherVellies.com. This person should be enthusiastic, friendly, energetic, and a creative problem solver with a genuine desire to provide outstanding customer service. This person will be responsible for all sales activities in our Greenpoint boutique and online at BrotherVellies.com including but not limited to:

Retail/Ecommerce:

  • Demonstrating outstanding customer service
  • Keeping the product floor stocked, creating displays, and keeping the stock area organized
  • Must have a general working knowledge of Shopify and be able to keep inventory and product information up-to-date
  • Fulfill DTC customer orders in a timely manner
  • Develop a working knowledge of the brand, as well as current and past product styles
  • Responsible for maintaining the customer service email inboxes and answering the store telephone in a courteous manner
  • Lead responsibilities for our annual sample sale

Office/Store Responsibilities:

  • Maintain store appearance, organization and tidiness
  • Visual merchandising of in store product assortment
  • Hire and manage supplemental retail staff, as well as manage employee invoicing
  • Keep retail supplies stocked
  • Monitor incoming bills and invoices in relation to the store

Requirements:

  • Physical demands: This position can involve constant motion, talking, listening, lifting and reaching for items, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders
  • Available to work a variety of hours, which may include some early mornings, evenings, and weekends
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Ability to multi-task while being attentive to customers and remaining flexible to the needs of business

To Apply: Please send your resume to  jobs@brothervellies.com, subject line Store & Retail Operations Manager.