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BLOSSOM INDUSTRIES, INC. ‘ILOVEPLUM’ IS HIRING A Part-time E-COMMERCE ASSISTANT IN NEW YORK, NY

Iloveplum is looking for a motivated, detail-oriented, and adaptable e-commerce assistant.
Author:
iloveplum

Iloveplum is looking for a motivated, detail-oriented, and adaptable e-commerce assistant. Experience in fashion preferred, interest in children’s fashion is a plus. Work in a fast-paced growing start-up. You will work alongside the owner/founder as well as the design and sales teams.

Ecommerce

  • Customer Service - Main point of contact for day-to-day customer inquiries and concerns and elevate the customer experience.
  • Manage all inquiries and communicate promptly concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more via phone, email, live chat and social media.
  • Maximize cross and upselling opportunities in all email and phone correspondence by suggesting related products to original inquiries, as well as alternatives to sold out requests.
  • Ability to detect design and technical issues from a user’s perspective and provide team with feedback as it relates to site design, navigation, return policies, FAQ, and anything else related to serving customers.
  • Ensure orders are shipped on a timely basis (48hrs) and notify customer and management if problems/delays arise
  • Optimize current customer service processes for clear opportunities and execute.

Office management

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  • Maintain the phone
  • Order office supplies as needed
  • Receive and track returns. Ship back to the warehouse on a weekly basis.

SKILLS:

  • Experience in customer service w/ excellent written and phone skills
  • Experience in fashion industry a plus
  • Proficiency in word, excel and
  • Extremely organized
  • Strategic thinker to drive business forward
  • A ‘can do it all’ attitude
  • Comfortable working with a small team
  • PART-TIME POSITION - 20 HOURS PER WEEK
  • COMPENSATION: $20/HR.

If interested, please email your resume and cover letter to Francesca@blossominc.com.