Why Are All the Brands Texting Me? An Investigation
As it turns out, many brands are finding success with this strategy.
customer service
Mickey Drexler Admits J.Crew's Styling Has 'Strayed Too Far'
As we've made obvious here, we can't get enough of the fashion-forward styling that Jenna Lyons and Mickey Drexler have brought to J.Crew. But not everyone feels that way about the brand--and it turns out Drexler might agree with at least some of those customers.