Beloved spa beauty brand Bliss is 15 years old this year. (That's about the same age as Tavi, in case you were wondering.) Marcia Kilgore founded the brand back in 1996, and essentially changed the way we think about the spa experience forever. Although Kilgore sold Bliss back in 1999 (it's been owned by LVMH, Starwood Hotels and Resorts, and was acquired by Steiner Leisure last year), the brand has thrived and managed to keep its image as one of the coolest, most non-intimidating spas out there. Times have changed drastically since 1996 (for example, Friends was on the air and Botulinim toxin was still something that could kill you), and while the Bliss girl character and her cleverly-named products are still *ahem* blissfully familiar, a lot has changed in the industry. We had an email chat with Wendy Allred, Bliss' Director of Training & Education, about the brand, how things have changed in the spa world in the last 15 years, and the must-follow skin care advice she has for women of all ages.